We want you to love your reading. Here's how we handle refunds and returns at Star Turtle Studio.
Satisfaction
Because each reading is personally prepared and the tarot cards are selected specifically for your order, we are unable to accept returns or offer refunds based on the content of your reading. Tarot is a tool for self-reflection, and results will vary by individual interpretation.
When We Will Offer a Refund or Replacement
- Damaged in transit — If your cards or reading arrive damaged, email us a photo within 7 days of delivery and we'll send a replacement at no cost.
- Lost in mail — If your order hasn't arrived within 14 business days of purchase, contact us. We'll either reship or issue a full refund at your choice.
- Wrong order — If you receive someone else's reading, let us know and we'll send the correct one immediately.
Cancellations
If you need to cancel your order, email us as soon as possible at hello@starturtlestudio.com. If your order hasn't shipped yet, we'll issue a full refund. Once shipped, cancellations are not possible.
How Refunds Work
Approved refunds are processed back to your original payment method through Stripe. Please allow 5–10 business days for the refund to appear on your statement.
Contact Us
Issues with your order? We're here to help. Email hello@starturtlestudio.com and we'll get back to you within 1–2 business days.